WhatsApp · Instagram · Messenger
Every conversation, handled.
Clonvo runs the inbox for businesses that live on Meta's channels. The AI replies in under two minutes, cites your own docs, and hands off to your team the moment it shouldn't speak.
Aisha · WhatsApp
+92 · Returning customer
Channels Clonvo speaks
- WhatsApp Business
- Instagram Direct
- Facebook Messenger
01 / The AI tier
An agent that quotes your docs, not the internet.
Upload PDFs, FAQs, product specs. The agent retrieves and cites them at reply time. If the answer isn't in your knowledge base, it says so and hands the conversation to the team. No invented prices. No phantom policies.
- Per-business persona, tone, and do-not-reply rules
- Always identifies itself as AI when asked
- Token spend visible per conversation
Sources cited · last reply
Returns Policy v3.pdf
page 2 · § Returns window
0.93Karachi-Delivery-FAQ.md
Q4: shipping times
0.88Brand-Voice.docx
Tone · plain, helpful, never pushy
0.71
Every reply links to the chunks it used. If nothing scores above your threshold, the agent escalates instead of guessing.
02 / The human tier
Hand-off in one tap, with the whole context.
When the AI shouldn't answer, it pauses and pings the team. The agent who picks it up sees the customer's history, the AI's last reply, and the reason it escalated. No copy-paste, no "let me check".
- Per-conversation AI / human toggle
- Internal notes never sent to the customer
- SLA timers and unread surfacing
Picked up by Maya · 2m ago
Customer
Aisha Rehman
Karachi · 14 orders · last 41 days ago
Why escalated
Inventory not in KB
Asked about navy variant stock
AI's last reply
"Stock changes throughout the day, so let me bring in our team to check that for you. One moment."
Your control room
Watch every conversation, as it happens.
One inbox for AI replies, human takeovers, and escalations. Real volume, real latency, per channel. Click between tabs to look around.
- Live feed updates as new messages arrive
- Hour-by-hour volume with median reply time
- Per-channel breakdown with weekly delta
Aisha K.
· WhatsAppDo you ship the navy holder to Karachi?
AI · 1.2snow@modernmotors
· InstagramIs the Civic 2018 still listed?
AI · 0.9s12sHassan R.
· WhatsAppNeed an invoice for booking #4421
Maya48sPriya M.
· MessengerCancel my subscription, please
Escalating → Maya1mOmar S.
· WhatsAppWhat are your weekend hours?
AI · 0.7s2m
How it works
From zero to replying live, in three steps.
- 01
Create the business
We onboard you in a 30-minute call. We provision the workspace, invite your team via Clerk, and confirm role boundaries.
- 02
Connect channels
Connect WhatsApp Business, Instagram, and Messenger via Meta's official APIs. Webhooks auto-wire. We test the round-trip with a real message before we leave the call.
- 03
Upload knowledge, ship
Drop in PDFs and FAQs. Set the persona. Toggle the AI on. Replies start within seconds; you watch the first 10 in real time.
Setup this week
Bring your channels.
Leave with a live agent.
One onboarding session. We provision, connect your WhatsApp, Instagram and Messenger accounts, and watch the first replies go out together.