Customer support
Cited answers from your docs, AI-to-human handoff, full conversation context.
Cited answers, not guesses
Every reply links to the doc chunk it used. If nothing scores high enough, the agent escalates instead.
One inbox, three channels
WhatsApp, Instagram and Messenger threads land in the same timeline with the same context.
Human handoff in one click
Tags, notes and the customer's full history move with them when an agent picks up.
Multilingual by default
Urdu, Hindi, English, Arabic, Spanish and more. Voice notes are transcribed before the agent reads them.
What a typical week looks like
Most teams hit a 70 to 90 percent AI-handled rate within the first month, depending on how complete their knowledge base is. The agent answers the bulk of returning questions; complaints, refunds, and high-value accounts route straight to a human.
You watch the first 50 conversations live, mark a few corrections, and the agent improves from your feedback. After that, it runs in the background while your team handles the work that needs a human voice.