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Legal

Refund Policy

Effective 2026-10-13 · Last updated 2026-10-13

This Refund Policy applies to purchases of Clonvo completed through our online reseller, Paddle.com ("Paddle"). Paddle is the Merchant of Record for all orders. Refunds, returns, and billing support for those orders are handled by Paddle under the Paddle Refund Policy and the Paddle Buyer Terms.

If there is any inconsistency between this page and Paddle's Refund Policy or Buyer Terms, Paddle's documents control for the purchase Transaction.

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

You purchase the product from Paddle. Clonvo (operated by Clonvo) is the Supplier that makes the software available after purchase, under our Terms of Service.

2. Refunds

Refunds for purchases made through Paddle are governed by the Paddle Refund Policy. In summary (always defer to Paddle's published policy for the full and current rules):

  • Unless required by applicable law, Transactions are non-refundable and non-exchangeable.
  • Paddle may issue refunds on a discretionary basis, or where you exercise an applicable statutory withdrawal or refund right.
  • Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.
  • Nothing in this policy limits your mandatory consumer rights, including rights relating to products that are not as described, faulty, or not fit for purpose.
  • If you receive a refund, access to the relevant product will cease.

Country-specific statutory withdrawal periods (for example, 14 days in the EU/EEA/UK/Switzerland for eligible consumer contracts, and shorter periods in some other countries) are set out in Paddle's Refund Policy and override any conflicting supplier statement.

3. How to request a refund

To request a refund or exercise a statutory withdrawal right, contact Paddle using one of the methods below:

  • Submit a request via the support link in your receipt or on your account billing page; or
  • Visit https://paddle.net and select "Request refund".

If eligible, refunds are processed by Paddle to the original payment method where possible, within the timeframes stated in Paddle's Refund Policy (typically within 14 days of approval of the request, or as required for statutory withdrawals).

You may also email support@clonvo.chat if you need product help while a Paddle refund request is open. We cannot issue a card refund ourselves; Paddle processes all refunds as Merchant of Record.

4. Cancellation of subscriptions

You can cancel a Subscription at any time with effect from the end of your current billing period. Cancellation stops future renewals; it does not automatically refund charges already paid unless a refund is granted under Paddle's Refund Policy or required by law.

To cancel:

  • Use the Paddle Customer Portal via the "Manage subscription" link in your Transaction confirmation email; or
  • Request cancellation via https://paddle.net.

5. Technical or product defects

If you experience persistent technical issues or a material defect that prevents access to features as described, please contact support@clonvo.chat first so we can help resolve it. If the issue cannot be resolved, you may contact Paddle's support team as described above. Where there is evidence of a material technical or product defect, Paddle will issue a refund in accordance with applicable consumer protection laws and its Refund Policy.

6. Chargebacks

Please contact Paddle before raising a chargeback or payment dispute with your bank or card issuer. Unresolved chargebacks may result in temporary suspension of access while the matter is reviewed, as described in the Paddle Buyer Terms.

7. Updates

Paddle may update its Refund Policy from time to time. The version in effect at the time of your Transaction governs that Transaction. We may update this page to stay aligned with Paddle's published policy; the "Last updated" date above reflects the latest revision of this page.

8. Contact