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Ticketing & complaints
Categorise complaints, route by team, see what's trending in real time.
Auto-categorise complaints
Refunds, shipping, defects, billing. The agent tags each thread before a human ever sees it.
Route by team
Different categories go to different inboxes. SLAs are tracked per category, per agent.
Trending issues dashboard
See what customers are complaining about most this week. Spot product issues before they spread.
Resolution and CSAT tracking
Time-to-first-response, resolution time, and post-resolution CSAT, by category and team.
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